Privacy Policy

1. Who We Are

Shieldify IP provides intellectual property protection, brand monitoring, evidence review, and enforcement support services for trademarks, copyrights, counterfeit activity, impersonation, and related digital misuse matters.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information submitted through this website and related Shieldify IP inquiry workflows.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Contact information such as name, business email, organization, phone number, and website.
• Inquiry details submitted through consultation, contact, or request forms.
• Case-related materials such as URLs, screenshots, product references, trademark or copyright details, account names, seller names, descriptions, and supporting documents.
• Technical information such as IP address, browser type, device information, pages visited, referring URLs, and basic website usage data.
• Email communication and records needed to respond to your request or continue a case discussion.

3. How We Use Information

We use information to:

• Respond to consultation requests and service inquiries.
• Review potential intellectual property infringement matters.
• Prepare, organize, and assess evidence submitted for case evaluation.
• Communicate about case status, requested details, and next steps.
• Operate, secure, troubleshoot, and improve our website and internal workflows.
• Comply with legal, regulatory, security, or recordkeeping obligations.

4. Evidence and Case Materials

Information submitted for brand protection or enforcement review may include sensitive business context, intellectual property ownership records, public URLs, screenshots, and descriptions of suspected misuse. We use these materials only for legitimate case review, service delivery, documentation, and related communication.

You should avoid submitting confidential trade secrets, privileged legal materials, or personal data that is not necessary for our review unless we specifically request it.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to keep forms functioning, improve browsing reliability, understand basic site usage, and support security. If analytics or marketing tools are enabled, they may collect aggregated interaction data such as visited pages and device/browser information.

You can manage cookies through your browser settings. Disabling cookies may affect some website features.

6. Sharing Information

We do not sell personal information. We may share information only when necessary with:

• Service providers that help operate the website, email, hosting, analytics, forms, storage, or business systems.
• Authorized team members or representatives who need access to support an inquiry or case.
• Platforms, marketplaces, registrars, hosting providers, or other relevant parties when a case requires enforcement communication and you have authorized or requested that work.
• Legal, regulatory, or security parties when required to comply with law or protect rights, safety, and service integrity.

7. Retention

We retain inquiry records, case materials, and communication for as long as reasonably needed for service delivery, business records, dispute prevention, legal compliance, security, and audit purposes. Retention periods may vary based on the nature of the request, case status, and applicable obligations.

8. Security

We use administrative, technical, and organizational safeguards designed to protect submitted information from unauthorized access, loss, misuse, or disclosure. No website or transmission method is completely secure, so you should submit only information relevant to your request.

9. International Transfers

Depending on your location and the service providers involved, information may be processed in countries other than your own. Where required, we take reasonable steps to protect information consistent with this Privacy Policy and applicable law.

10. Your Choices and Rights

Depending on your jurisdiction, you may have the right to request access, correction, deletion, restriction, objection, or portability of personal information. You may also ask us to stop sending non-essential communications.

We may need to verify your identity and retain certain records where required for legal, security, or legitimate business reasons.

11. No Attorney-Client Relationship

Submitting information through this website does not by itself create an attorney-client relationship or legal representation. Any formal engagement, if applicable, must be agreed separately in writing.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

For privacy questions or requests, contact Shieldify IP at [email protected].